Royal Oaks Resident Portal

Royal Oaks high speed Internet service is available to all residents for a fee of $25 per month. Our system is very similar to the system that Cox Communications uses throughout Sun City. We provide a cable modem for you at the time of installation which plugs in to the cable TV jack on your wall. A cable is then connected from the cable modem to your computer to give you access to the Internet.

You will need a Windows XP or later PC or Macintosh OS X or later computer to use our system. If you like you may keep your existing e-mail address or obtain a Royal Oaks e-mail address at no additional fee.

Frequently Asked Questions

Q: How do I sign up?

A: Please fill out an Information Technology (IT) Service Request Form from the website or call the IT Department at (623) 815-4221.

Q: Can I still watch TV while I’m on the internet?

A: You may still watch television while accessing the internet through your cable modem.

Q: How much does it cost?

A: You will be charged $25 per month (fees are not prorated) on your Royal Oaks monthly bill. This service is provided to Royal Oaks residents at a greatly discounted rate compared to Cox or Qwest.

Q: What E-mail address will I get?

A: You can choose your own royaloakslife.net e-mail address. The e-mail address format is as follows: sample@royaloakslife.net or sample@rolfcr.net (your choice). If you have a spouse at Royal Oaks, he/she may also have a Royal Oaks e-mail account.

Q: Is there a charge for the installation?

A: Yes, the combined installation and equipment lease fee is $100 ($65 modem lease fee plus $35 installation fee). The charge includes a non-refundable cable modem lease fee (not a deposit) to lease the cable modem from Royal Oaks for the life of the modem. The installation charge also includes setup of your Royal Oaks e-mail address(es) and cable modem to a single (one) computer.

Q: Is anything else included in the installation?

A: The installation fee does not cover the cost of purchasing a wireless router or setup of any additional hardware. The installation fee also does not cover future migration of the service onto a new computer when/if you purchase a new computer.

Q: What happens if my cable modem breaks?

A: If your cable modem breaks within a year of installation, Royal Oaks will replace the modem at no cost.  If the modem breaks anytime after the first year of installation, a new modem will be provided and an additional equipment lease fee will be assessed on your next monthly bill.

Q: Do I own the cable modem I receive from Royal Oaks?

A: The cable modem is the property of Royal Oaks and will need to be returned to the Royal Oaks Information Technology (IT) Department when the resident does not have a need for the modem any longer.

Q: Do I need a firewall?

A: While you do not need a firewall, it is recommended for your own safety. For Windows PCs, the built-in firewall is usually sufficient enough. Royal Oaks does not provide a firewall for the individual computers. If your operating system does not come with a firewall, you may want to purchase a 3rd party firewall such as Norton or McAfee.

Q: Do I need anti-virus protection?

A: While you do not need anti-virus protection it is STRONGLY recommended. There are thousands of computer viruses on the internet today. In mere seconds, your computer can become infected by any number of them. Think of anti-virus software and the annual cost (usually around $20-$30) as a household utility. The Royal Oaks IT Department recommends ESET, Trend Micro or Norton anti-virus applications.

Q: What happens if my internet connection goes out?

A: The first thing to do is to look at the front of your cable modem and verify that the orange standby light is not lit. If it is lit, please briefly press the standby button on the top of the modem and all the green lights should come back on. The next thing to do is to pull the power cord out of the back of the modem for about 3-5 seconds and plug it back in. The last thing to do is to restart your computer. If none of the above steps work, please use the website to submit a support request with the IT department or call the IT department at (623) 815-4221. After troubleshooting, a representative from the IT department may need to come to your residence to troubleshoot further.